Refund policy

Last Updated: 25/06/26

At No Sleep Clothing, we want you to be completely satisfied with your purchase. If you're not happy with your order, we're here to help.

Return Eligibility

You may return eligible items within 14 days of receiving your order for a refund or exchange.

To qualify for a return, items must:

Be unworn, unused, and unwashed
Be in their original condition
Have all original tags attached
Be returned in the original packaging where possible

We reserve the right to refuse returns that do not meet these conditions.

Non-Returnable Items

The following items cannot be returned unless they are faulty or incorrectly supplied:

Gift cards
Sale or clearance items (unless faulty)
Personalised or custom-made products
Items showing signs of wear, washing, or damage caused by the customer

How to Request a Return

To initiate a return, please contact us at:

Email: support@nosleepclothing.co.uk

Please include:

Your order number
Full name used for the order
Reason for return
Photos (if the item is damaged or faulty)

Our team will provide return instructions.

Return Shipping Costs

Customers are responsible for return shipping costs unless:

The item received is faulty
The item received is damaged
The incorrect item was sent

We recommend using a tracked shipping service, as we cannot guarantee receipt of returned items.

Refunds

Once your return has been received and inspected, we will notify you of the outcome.

Approved refunds will be processed to the original payment method within 5–10 business days.

Please note that your bank or payment provider may require additional time to process the refund.

Original shipping charges are non-refundable unless the return is due to our error.

Exchanges

If you require a different size or wish to exchange an item, please contact us at:

support@nosleepclothing.co.uk

Exchanges are subject to stock availability.

If the requested item is unavailable, a refund may be offered instead.

Faulty or Damaged Items

If you receive a faulty, damaged, or incorrect item, please contact us within 7 days of delivery.

Include:

Your order number
A description of the issue
Clear photographs showing the fault or damage

We will arrange a replacement, exchange, or refund where appropriate.

Late or Missing Refunds

If you have not received your refund after the stated processing period:

Check your bank account again.
Contact your card issuer or payment provider.
Contact your bank, as processing times may vary.

If you have completed these steps and still have not received your refund, please contact us at:

support@nosleepclothing.co.uk

Your Consumer Rights

Nothing in this policy affects your statutory rights under UK consumer protection laws, including your rights under the Consumer Rights Act 2015 and Consumer Contracts Regulations.

Contact Us

For all returns, exchanges, and refund enquiries: